Gnani AI is a conversational AI company that specializes in creating a unified voice-first platform designed to enhance customer experience across various industries. Here are the key aspects of what they do:

Core Products and Services

• Automation (Automate365™): This product automates business processes, enabling companies to streamline operations and improve efficiency.

• Agent Assist (Assist365™): This solution provides real-time support to human agents, enhancing their ability to respond to customer inquiries effectively.

• Voice Biometrics (Armour365™): This feature offers secure authentication through voice recognition, ensuring a high level of security for user interactions.

• Omnichannel Analytics (Aura365™): This tool analyzes customer interactions across multiple channels, providing insights that help businesses understand and improve customer engagement.

Technology and Features

Gnani AI integrates generative AI into its platform, offering:

• Low-Code/No-Code Development: Users can easily create and customize conversational flows without extensive programming knowledge.

• Multilingual Support: The platform supports over 40 languages, allowing businesses to cater to a global audience.

• Rapid Deployment: With built-in integrations for CRM and ticketing systems, businesses can quickly implement solutions tailored to their needs.

Industry Applications

Gnani AI serves various sectors including:

• Banking and Financial Services

• Insurance

• Telecommunications

The company's technology is backed by multiple patents and aims to reduce operational costs while rapidly scaling customer service capabilities