Small Language Model
News & Insights
Gnani AI
Gnani AI is a conversational AI company that specializes in creating a unified voice-first platform designed to enhance customer experience across various industries. Here are the key aspects of what they do:
Core Products and Services
Automation (Automate365™): This product automates business processes, enabling companies to streamline operations and improve efficiency.
Agent Assist (Assist365™): This solution provides real-time support to human agents, enhancing their ability to respond to customer inquiries effectively.
Voice Biometrics (Armour365™): This feature offers secure authentication through voice recognition, ensuring a high level of security for user interactions.
Omnichannel Analytics (Aura365™): This tool analyzes customer interactions across multiple channels, providing insights that help businesses understand and improve customer engagement.
Technology and Features
Gnani AI integrates generative AI into its platform, offering:
Low-Code/No-Code Development: Users can easily create and customize conversational flows without extensive programming knowledge.
Multilingual Support: The platform supports over 40 languages, allowing businesses to cater to a global audience.
Rapid Deployment: With built-in integrations for CRM and ticketing systems, businesses can quickly implement solutions tailored to their needs.
Industry Applications
Gnani AI serves various sectors including:
Banking and Financial Services
Insurance
Telecommunications
The company's technology is backed by multiple patents and aims to reduce operational costs while rapidly scaling customer service capabilities